Refund policy

Last updated: August 12, 2026

All Sales Are Final

All sales are final unless an item arrives damaged or defective.

Returns and exchanges are not accepted for buyer's remorse, incorrect sizing, change of mind, or differences in color or appearance that result from screen settings or normal variations in handmade or printed products.

Damaged or Defective Items

If your order arrives damaged or defective, please contact me within 7 days of delivery.

Please include:

• Your order number
• Clear photos of the damaged or defective item
• Photos of the packaging, including any visible damage

This information helps me determine what happened and, when applicable, file a claim with the shipping carrier or print provider.

After reviewing the issue, I will work with you on an appropriate resolution, which may include a replacement or refund.

Custom & Commissioned Artwork

Custom and commissioned artwork is final sale unless the finished artwork arrives damaged or defective.

Because custom artwork is created specifically for you, it cannot be returned simply because you change your mind or are unhappy with the subject, style, or other aspects that were approved as part of the commission process.

Contact

If there is an issue with your order, please contact me as soon as possible at:

Octopus Garden Art
Dana Donkle
octopusgardenart8@gmail.com